When you send a contract for signature via Tomorro, signatories automatically receive reminders by email every 5 business days (up to 3 times), without any action required on your part.
Follow up with a signatory from the contract
If you are an administrator or the contract owner, you can follow up with a signatory directly from the contract by sending a reminder email.
Open the relevant contract.
In the Signature section, click the three dots next to the signatory.
Select Reminder.
An email is then sent to the signatory.
This feature works for both Tomorro and DocuSign signatures. If you do not have access to the follow-up option from the contract, you can follow up with the signatory manually.
Manually follow up on a Tomorro signature
If the automatic reminders have already been sent but the contract is still not signed, you can manually follow up in two ways:
Share the contract link
Click Share.
Copy the contract link.
Send it directly by email to the relevant signatory.
Mention the signatory in the activity
Add a comment in the Activities tab.
Mention the signatory with @signatorynameof.
The signatory will then receive an email notification. These actions often help to quickly unblock a situation without waiting for the next automatic reminder.
Manually follow up on a DocuSign signature
If the signature request was sent via DocuSign, the follow-up must be done from your DocuSign account:
Log in to your DocuSign account (via the account that sent the contract).
From the home page, click "Waiting for others".
Find the relevant document and click "Resend".
The signatory will then receive a new DocuSign signature email.