Here are the most common situations to check:
Email address
You are logged in with a different email address than the one used in the contract:
Tomorro may automatically log you in with an email saved in your browser, but that email might not match the one linked to the project’s contract.
➡️ Check the email you’re logged in with. Log out and sign in again using the correct address if needed.
Project participant
You are not listed as a participant in the project: Even with the correct email address, if you haven’t been added as a project participant, access will be denied.
➡️ Contact the project administrator or the person who sent you the contract to ensure your email has been added as a participant.
Folder access
You don’t have access to the folder containing the project: Access to the project also depends on your permissions on the parent folder. Without those rights, access will be blocked.
Project deleted
The project has been deleted: If all the above checks are in order but you still get an access error, the project may have been deleted.
➡️ Ask the administrator to confirm the project’s status.