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Understand why access to a project is denied on Tomorro

What are the possible reasons for seeing an "Access denied" message when trying to access a project on Tomorro?

Updated yesterday

You're trying to access a project on Tomorro and see the message "Access denied".

Here are the most common situations to check:

Email address

You are logged in with a different email address than the one used in the contract:
Tomorro may automatically log you in with an email saved in your browser, but that email might not match the one linked to the project’s contract.

➡️ Check the email you’re logged in with. Log out and sign in again using the correct address if needed.

Project participant

You are not listed as a participant in the project: Even with the correct email address, if you haven’t been added as a project participant, access will be denied.

➡️ Contact the project administrator or the person who sent you the contract to ensure your email has been added as a participant.

Folder access

You don’t have access to the folder containing the project: Access to the project also depends on your permissions on the parent folder. Without those rights, access will be blocked.

➡️ Ask the administrator to grant you access to the folder where the project is located.

Project deleted

The project has been deleted: If all the above checks are in order but you still get an access error, the project may have been deleted.

➡️ Ask the administrator to confirm the project’s status.

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