This RACI matrix aims to clarify the division of responsibilities between the Tomorro team and the client team on matters related to integrations.
➡️ Account Manager Tomorro ?
Onboarding : COM
Post-Onboarding : CSM
➡️ Client contract manager?
To be defined, perhaps a Tomorro administrator, such as someone from the IT department or similar.
Definition of RACI:
Responsible: Who will perform the task?
This person is designated for each task and is responsible for its execution. It is essential that there be a single person responsible to ensure clarity and avoid any misunderstanding about who does what.
Approver: Who has final authority and responsibility?
This is the person who validates the work that has been done. This role is crucial because it involves the ultimate responsibility of ensuring that tasks are completed and meet the required standards. To maintain order and clarity in the validation process, it is recommended that there be only one Approver per task.
Consulted: Who will provide advice or information?
This group may include experts or key stakeholders whose knowledge and expertise are essential to the completion of the task. Communication with those consulted is two-way, allowing for an exchange of information that is vital to the quality of the work.
Informed: Who needs to be kept up to date on progress?
Although they are not directly involved in the execution of tasks, their understanding of the status of the contract is essential for overall coordination and alignment.
1️⃣ Deal Evaluation (before projet)
1️⃣ Deal Evaluation (before projet)
Responsible | Accountable | Consulted | Informed | |
Business requirement validation | ||||
Definition of business requirements | 🟡 CLIENT - Contract Manager | 🟢 TMR - Integration Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager |
Tomorro-side integration assessment | ||||
Validation of operational feasibility | 🔵 CLIENT - IT department | 🟡 CLIENT - Contract Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager 🟢 TMR - Integration Manager |
Validation of technical feasibility | 🟢 TMR - Integration Manager | 🔵 CLIENT - IT department | 🟡 CLIENT - Contract Manager 🟣 TMR - Account Manager | |
Sharing technical documentation | 🟢 TMR - Integration Manager | 🔵 CLIENT - IT department | 🟡 CLIENT - Contract Manager 🟣 TMR - Account Manager | |
Third-party software integration assessment | ||||
Validation of operational feasibility | 🔵 CLIENT - IT department | 🟡 CLIENT - Contract Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager 🟢 TMR - Integration Manager |
Validation of technical feasibility | 🔵 CLIENT - IT department | 🟤 CLIENT - Third-party software provider |
2️⃣ Integration contract
2️⃣ Integration contract
Responsible | Accountable | Consulted | Informed | |
Global management | ||||
Contract management | 🟡 CLIENT - Contract Manager | 🟢 TMR - Integration Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager |
Coordination of stakeholders | 🟡 CLIENT - Contract Manager | 🟢 TMR - Integration Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager |
Meeting deadlines | 🟡 CLIENT - Contract Manager | 🟢 TMR - Integration Manager | 🟠 CLIENT - Admins Tomorro | 🟣 TMR - Account Manager |
Specification of technical requirements on the Tomorro side (if necessary) | ||||
Creation of a sequence diagram describing inter-software interactions | 🟢 TMR - Integration Manager | 🔵 CLIENT - IT department | 🟡 CLIENT - Contract Manager 🟣 TMR - Account Manager | |
Support for development or associated settings | ||||
Internal API case | 🔵 CLIENT - IT department | 🟣 TMR - Account Manager 🟢 TMR - Integration Manager 🟠 CLIENT - Admins Tomorro | ||
External API case | 🟤 CLIENT - Third-party software provider | 🔵 CLIENT - IT department | 🟣 TMR - Account Manager 🟢 TMR - Integration Manager 🟠 CLIENT - Admins Tomorro | |
No-Code or Saleforce API case | 🟡 CLIENT - Contract Manager | 🔵 CLIENT - IT department | 🟣 TMR - Account Manager 🟢 TMR - Integration Manager 🟠 CLIENT - Admins Tomorro |
3️⃣ Test (if necessary)
3️⃣ Test (if necessary)
Responsible | Accountable | Consulted | Informed | |
Internal E2E API case testing session | 🟡 CLIENT - Contract Manager | 🔵 CLIENT - IT department | 🟢 TMR - Integration Manager | 🟣 TMR - Account Manager 🟠 CLIENT - Admins Tomorro |
External E2E API case testing session | 🟡 CLIENT - Contract Manager | 🟤 CLIENT - Third-party software provider | 🟢 TMR - Integration Manager 🔵 CLIENT - IT department | 🟣 TMR - Account Manager 🟠 CLIENT - Admins Tomorro |
No-Code or Salesforce E2E API case testing session | 🟡 CLIENT - Contract Manager | 🟢 TMR - Integration Manager | 🟣 TMR - Account Manager 🟠 CLIENT - Admins Tomorro 🔵 CLIENT - IT department | |
E2E test validation | 🟡 CLIENT - Contract Manager | 🟠 CLIENT - Admins Tomorro | 🟢 TMR - Integration Manager 🟣 TMR - Account Manager 🔵 CLIENT - IT department |
4️⃣ Deployment
4️⃣ Deployment
Responsible | Accountable | Consulted | Informed | |
Deployment to end users | 🟡 CLIENT - Contract Manager | 🟠 CLIENT - Admins Tomorro | 🟢 TMR - Integration Manager 🟣 TMR - Account Manager | 🔵 CLIENT - IT department |